PRIVACY POLICY

25 May 2018

 

Who we are

At New Start Coaching, we take your privacy seriously. We want to make sure you trust that your visit on our website will be secure and safe – whether you browse pages or make a transaction to purchase your coaching session online. We do not sell or trade your data with other business or organisation for marketing purposes. In this privacy policy, you will find how we keep your data safe.

 

Types of data we collect

We receive, collect and store any information you enter on our website or provide us in any other way. Also, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email); payment details (including credit card information), comments, feedback, and personal profile.

 

Cookies

New Start Coaching uses cookies on its website. Wix booking - the widget operating the online booking for coaching sessions uses cookies. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. New Start Coaching is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our coaching services to you. 

 

Transactions

When you conduct a transaction on our website, we collect the personal information you give us such as your name and email address. Your personal information will be used for specific reasons such as emailing you a newsletter when you subscribe.

 

 

Mailing list

When you register for our newsletter, we collect personal information such as name, surname, email address, telephone number. We gather statistics based on email openings; links clicked that help us improve our email marketing campaigns and select topics relevant to our core audience. We use MailChimp as our email marketing provider to deliver our email marketing campaigns. To find out more about MailChimp, please consult their privacy policy.

 

Why do we collect such information

We collect such Non-personal and Personal Information for the following purposes:

  • to engage with our visitors and send them relevant information (re newsletters, email marketing campaigns)

  • to provide assistance when booking online

  • to operate our coaching services (confirmation, cancellation, rescheduling of appointments)

  • to create statistical data which we may use to improve our services

 

How do we store your data share and disclose our site visitors' personal information?

New Start Coaching is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our coaching services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we communicate with our site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, or postal mail.

 

How do you use cookies and other tracking tools?

We use Google Analytics to monitor our website and collect standard internet information such as time spent on new start coaching website, number of visitors and visits etc. and details regarding visitors behaviours We do not track nor will allow Google to track your identity through your visit. This information is anonymous. We do not collect data for advertising features on Google Analytics.

Data retention: All visitors' data are retained for 26 months on Google Analytics until they are automatically deleted.

 

If you want to withdraw your consent

If you don’t want us to process your data anymore, please contact us at hello@newstartcoaching.co.uk

 

Changes to this privacy notice

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@newstartcoaching.co.uk

Contact

NEW START COACHING

21 Trowels Lane

Derby, DE22 3TB

United Kingdom

​​Tel: +44 (0) 7854 599 654

hello@newstartcoaching.co.uk

I have read and agreed to the Privacy Policy (see link below).

© 2018 by New Start Coaching - www.newstartcoaching.co.uk